TTEC

AUSTIN, Texas, June 24, 2026 (GLOBE NEWSWIRE) -- Customer expectations are changing faster than many organizations can adapt as AI raises the bar for personalization, speed, and trust.  TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the release of the latest issue of Customer Strategist Journal, “CX Under Pressure,” which spotlights the forces reshaping CX and the strategic shifts brands must make to remain competitive.

AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that  TTEC Digital  has received Platinum Partner status in the NiCE 360 VISION Partner Program. This designation represents the highest tier within the NiCE partner ecosystem.

AUSTIN, Texas, June 11, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the launch of TTEC VeriCycle, its AI-powered claims validation and contact center empowerment solution designed to help healthcare organizations identify and resolve claims issues before submission, improve claims accuracy, reduce denials, and accelerate reimbursement. Healthcare organizations face growing pressure from rising denial rates, reimbursement complexity, staffing shortages, prior authorization requirements, and escalating administrative costs.

TTEC Holdings Inc (NASDAQ:TTEC) has launched TTEC Titan, an AI-powered security platform designed to secure remote customer experience (CX) operations and distributed contact center workforces. The company said the platform addresses a key operational challenge for contact center operators: securing a workforce that has shifted from centralized, brick-and-mortar sites to remote and hybrid environments, expanding the number of endpoints, devices, and access points that must be managed.

TTEC's AI-driven turnaround, improving free cash flow and a stronger liquidity position it ahead of CAR's volatile recovery efforts.

LONDON, May 21, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced a seven-year contract extension with  Volkswagen Group UK , further advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Nick Ratcliffe , Customer Experience Director at Volkswagen Group UK, said, “Our long-standing collaboration with TTEC has helped us reshape how we support our customers and retailers, embracing digital innovation and customer-centric thinking.

TTEC Holdings' Q1'26 slump tests whether Digital can offset Engage cuts after revenues fall 7.1% and EBITDA sinks 18.8% y/y.

AUSTIN, Texas, May 19, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced  TTEC Digital  is joining the newly launched Salesforce Forward Deployed Engineering (FDE) Partner Network. With a proven track record delivering Salesforce's Agentforce, TTEC Digital is part of a network of firms leveraging Salesforce's deep learnings, expert skills, and specialized training to help clients turn agentic vision into production reality.

TTEC Holdings plunges 50% in a year, but its AI-led CX push and free cash flow rebound could shape the next move for investors.

AUSTIN, Texas, May 13, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that  TTEC Digital has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS), with plans to accelerate Amazon Connect adoption through AI-powered customer experience transformation. "TTEC Digital's depth of experience on Amazon Connect is rooted in our history as one of the platform's earliest collaborators.