TTEC

AUSTIN, Texas, Aug. 17, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today released new research by TTEC Digital showing that despite widespread enterprise AI adoption, many organizations are struggling to realize noticeable financial returns due to outdated operating models, fragmented data, and weak governance. The report, “ The great CX reset: Why outdated operating models are stalling AI's payoff ,” was conducted in partnership with CX Dive.

AUSTIN, Texas, Aug. 13, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital, has been awarded a one-year, $21 million contract by the Internal Revenue Service (IRS) to provide contact center enterprise infrastructure software and solutions. Awarded through TTEC's General Services Administration Multiple Award Schedule, the contract grants TTEC Government Solutions the prime contractor responsibility for operating, sustaining, and modernizing the IRS contact center information technology infrastructure.

TeleTech NASDAQ: TTEC reported second-quarter results that fell short of its plan, as revenue and profitability declined from a year earlier amid pressure in its Engage segment. Management said it is pursuing cost reductions, operational changes and client profitability reviews while beginning a strategic-alternatives review for its TTEC Digital business.

TTEC Holdings (TTEC) came out with quarterly earnings of $0.03 per share, missing the Zacks Consensus Estimate of $0.23 per share. This compares to earnings of $0.22 per share a year ago.

AUSTIN, Texas, Aug. 03, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience, announced today that TTEC will release its earnings results after market close on Monday, August 10, 2026, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m.

AUSTIN, Texas, July 23, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital   has successfully completed the first Salesforce customer go-live of Agentforce Contact Center with client Compass Working Capital , a non-profit financial services organization dedicated to assisting families in building assets and achieving homeownership.  “The TTEC Digital team worked alongside us as true partners, taking the time to understand our clients, our coaches, and the realities of serving busy families managing tight budgets and full lives.

AUSTIN, Texas, June 24, 2026 (GLOBE NEWSWIRE) -- Customer expectations are changing faster than many organizations can adapt as AI raises the bar for personalization, speed, and trust.  TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the release of the latest issue of Customer Strategist Journal, “CX Under Pressure,” which spotlights the forces reshaping CX and the strategic shifts brands must make to remain competitive.

AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that  TTEC Digital  has received Platinum Partner status in the NiCE 360 VISION Partner Program. This designation represents the highest tier within the NiCE partner ecosystem.

AUSTIN, Texas, June 11, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the launch of TTEC VeriCycle, its AI-powered claims validation and contact center empowerment solution designed to help healthcare organizations identify and resolve claims issues before submission, improve claims accuracy, reduce denials, and accelerate reimbursement. Healthcare organizations face growing pressure from rising denial rates, reimbursement complexity, staffing shortages, prior authorization requirements, and escalating administrative costs.

TTEC Holdings Inc (NASDAQ:TTEC) has launched TTEC Titan, an AI-powered security platform designed to secure remote customer experience (CX) operations and distributed contact center workforces. The company said the platform addresses a key operational challenge for contact center operators: securing a workforce that has shifted from centralized, brick-and-mortar sites to remote and hybrid environments, expanding the number of endpoints, devices, and access points that must be managed.