CX

SAN RAMON, Calif.--(BUSINESS WIRE)--Reputation, the global leader in reputation intelligence, today announced the launch of its Generative Engine Optimization (GEO) Readiness Audit, a new assessment tool that helps multi-location brands understand and improve how they appear in AI-generated search results. Designed for marketing, customer experience (CX) and digital teams, the assessment provides a clear view of how AI engines interpret, describe and recommend brands, along with prioritized act.

AUSTIN, Texas, June 24, 2026 (GLOBE NEWSWIRE) -- Customer expectations are changing faster than many organizations can adapt as AI raises the bar for personalization, speed, and trust.  TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the release of the latest issue of Customer Strategist Journal, “CX Under Pressure,” which spotlights the forces reshaping CX and the strategic shifts brands must make to remain competitive.

TYSONS, Va.--(BUSINESS WIRE)--RVNA Technologies, LLC, a Tysons, Virginia-based enterprise technology firm, today announced the acquisition of UXB Holdings, a San Francisco, California-based technology services company specializing in modern customer experience (CX) and work management platforms. Founded in 2015 by former Salesforce.com executive Bruno Saab, UXB was built on a clear mission: identify high-growth, cloud-native platforms in CRM, customer experience (CX), and IT service management.

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, today announced a new partnership with PossibleNOW, the leader in enterprise contact compliance. The partnership brings the ability to embed compliance directly into automated customer interactions, helping enterprises scale automation initiatives with greater confidence and control. As AI becomes more central to how organizations engage customers, auto.

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver on-demand agent support with human-in-the-loop oversight. Within CallMiner RealTime, the agentic AI feature empowers agents to request context‑aware AI support during live customer interactions, complementing existing AI-powered event-based alerts for a comprehensive spect.

MANILA, Philippines, June 20, 2026 (GLOBE NEWSWIRE) -- Altius Inspiro, a global leader in digital customer experience (CX) and business process services (BPS), today announced it has won the prestigious 2026 Fortress Cybersecurity Award in the Network Security category from the Business Intelligence Group. Earning this distinction for the second consecutive year, the award highlights the company's extensive 12-month security transformation that replaced legacy perimeter defenses with a cloud-delivered SASE and Zero Trust architecture, driving phishing resilience from a 15% click rate to 0% and delivering a 92% improvement in mean time to identify.

AUSTIN, Texas, June 18, 2026 (GLOBE NEWSWIRE) -- TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that  TTEC Digital  has received Platinum Partner status in the NiCE 360 VISION Partner Program. This designation represents the highest tier within the NiCE partner ecosystem.

SAN RAMON, Calif.--(BUSINESS WIRE)--Reputation, the global leader in reputation intelligence, is hosting an upcoming product launch webinar for enterprise marketers on how AI engines are influencing brand discovery, trust and customer decision-making, and what organizations can do to shape the signals driving those outcomes.WHATThe “Reputation Without Boundaries” product launch webinar will give leaders in marketing, insights, operations and customer experience (CX) a first look at how AI engine.

WASHINGTON, June 17, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced that Shannon Hodges has joined the company as Senior Vice President of Wave iX, ibex's AI-powered customer experience (CX) solutions suite. In his key role, Hodges will lead the growth and expansion of Wave iX.

NOTTINGHAM, England--(BUSINESS WIRE)--New research from CallMiner, the global leader in customer experience (CX) automation powered by conversation intelligence, reveals that organisations across Europe are rapidly scaling AI in CX, but governance frameworks are struggling to keep pace. While nearly all organisations (99%) say they are under pressure to scale AI in CX, fewer than four in ten (38%) say they have a clear and well-defined AI governance approach, creating growing risks across CX, g.