
Voca CIC is among the first solutions certified under Microsoft's new Teams Voice Agent Certification Program, now certified for Microsoft Teams Contact Center and the AI Voice Agents in front of it OR YEHUDA, Israel, August 17, 2026 /PRNewswire/ -- Highlights AudioCodes Voca Conversational Interaction Center (Voca CIC) is now certified for the Microsoft Teams Unify integration model for Voice Agents, among the first solutions certified under the new program Already Certified for Microsoft Teams Unify Integration model for Contact Center, Voca CIC now adds voice agent certification, extending certified coverage from live agent workflows to AI-powered conversations The solution is delivered as a fully Managed Service, with implementation and ongoing support directly from AudioCodes Details AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (Voca CIC) has been certified for Microsoft Teams Unify integration model for Voice Agents, among the first solutions certified under the Microsoft Teams Voice Agent Certification Program. With this certification, Voca CIC's AI Voice Agents for Microsoft Teams can answer incoming calls, provide information, authenticate callers and capture intent, then route each call to the right Teams Phone destination, whether an Auto Attendant, a Call Queue, an individual Teams user or a live Contact Center agent.







